1. Who can use IRFX services?
Any one who lives legally in any of the European countries and Canada and holds a bank account in their name can use our services. If you don’t find your country in the list please let us know.
2. How do I send money to overseas bank?
You will first have to register with us! We will then send you an email to activate your online account. Upon activating your online account you can start sending money to almost any bank account in Iran securely.
You just need the bank account details (such as the card number and SHEBA number - depending on the amount in IRR you are sending - bank name, card holder full name and their mobile number)
3. Do I need to register?
Yes, you will need to register with us to use our service. This will only take a minute and it is FREE! There is no obligation to use our service.
Once you have registered and verified your account, you can send up to around GBP, EUR 1,000/ DKK, SEK, NOK 10,000 to Iran.
To send more, and to allow a wider list of countries and payment methods you will need to contact us first to arrange it for you.
4. What is the minimum and Maximum amount I can send?
You need to transfer a minimum amount of £10 or almost equivalent in your currency.
Once you have registered, you can send a maximum amount of GBP/EUR 1,000 or almost equivalent in your currency per transaction per day.
If you need to send more please contact us to arrange it for you.
5. How to verify your IRFX account?
In the beginning, your IRFX account is not verified. Verifying means, for the client, that they benefit from several advantages of our services as well as improves the security of their account.
In order to verify your account we need (i) one proof of identity (i.e. Passport, National ID card, national resident permit, or photo card driving license)
and(ii) one proof of address (.i.e recent Bank statement, Utility bill (Gas, Electricity or Bank Statement), Local authority tax bill, correspondence from HM Revenue & Customs)
To complete the full verification we need (iii) your source of fund (i.e recent Bank statement, Tax return letter or payslip)
6. How long will my transaction take to be delivered?
Depending how long your funds take to reach us (at the movement we are providing only card payment to Iran and it is instant). Once your funds have been received and cleared, we will send out the required currency to the recipient’s bank account within the day if it is before the cut off time.
However, bear in mind different time zones vary the time for the funds to reach and be cleared by the designated bank.
In general any payment under 30,000,000 IRR will arrive within 24 hours and amounts above that will take up to one working days in Iran (please bear in mind the payment system won’t work in Iran during weekends and bank holidays)
You will receive a confirmation when we have sent out your funds and the final email once it is delivered.
Some banks in Iran deliver our payments faster than normal. To get the list of these banks in Iran please contact us.
7. How does IRFX save me money?
IRFX is an Independent commercial foreign exchange provider. This means that we buy the currency in bulk from the market at "wholesale rates" and then pass on the price benefit to our clients. This could mean a saving from a hundred to several thousand pounds (depending on the amount you purchase). ATL money transfer provides you foreign exchange at "commercial rates" as opposed to "cash rates" that you get from your traditional money exchange shops.
8. Can I pay by Credit card or debit card?
Yes you can use either of them.
Please bear in mind some credit card companies consider your payment as cash withdrawal and charge you separately. Please refer to their Ts & Cs to confirm.
9. Can I amend my beneficiary details once the transaction is confirmed?
Once your transaction is confirmed, you cannot amend your beneficiary details for security reasons. If you need to make any changes please let us know and if it wasn't too late we will try to amend it for you.
10. How do I send the money for my transaction?
In order for us to process your transaction and send money to your beneficiary, we need to receive your payment first. Once you made your transaction and assigned it to your beneficiary at the last stage you will need to provide your card details to pay for the transaction online from your Debit/Credit card.
11. How do I cancel a transaction?
You can cancel your transaction if your deal status is 25%.
If your deal status is 50% or above, it means that your deal is booked and we have already purchased the currency.
If you still want to cancel your transaction, please email us at support@sarafirani.com and will try to find a solution. Please note that a charge may be applied to cover the loss of this booking.
12. Do you take money from my bank account?
No, we do not and cannot take funds from your bank account. Rather you must direct them to us. We simply facilitate the exchange and transfer of funds to your Payee.
13. Is my money safe?
Your money is always safe. All funds are held in our UK client's bank accounts. These accounts are segregated in line with FCA regulations and have been developed to protect client funds in the unexpected event of fraud or bankruptcy. This means that your money is always secure.
14. What is the minimum system requirement?
Your money is always safe. All funds are held in our UK client's bank accounts. These accounts are segregated in line with FCA regulations and have been developed to protect client funds in the unexpected event of fraud or bankruptcy. This means that your money is always secure.
15. How secure is the IRFX website?
IRFX's website is highly secured. We use the industry's highest technology to keep your information safe. The system is as safe as banks online systems.
IRFX automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 256-bits (the highest level commercially available).
Once your information reaches the IRFX website, it resides on a server that is heavily guarded and secured. IRFX's servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorised computers.